Customer Service Coordinator
About The Position
TravelingBrand fosters innovation, guided by our purpose, values, and culture. Every team member, client, and partner drives our success. We thrive in a high-energy, solution-driven environment, uniting people worldwide to create change. Join our dynamic team and make an impact—one word at a time. Job Summary/Purpose: We help companies minimize miscommunication and maximize opportunities locally and globally. Our mission is to give a voice to those who might otherwise be unheard by proactively supporting clients in reaching diverse communities through high-quality linguistic and global brand validation services. In this remote role, you will connect clients and vendors to ensure clear, effective communication. Strong interpersonal and problem-solving skills are essential to building and maintaining successful relationships with clients, vendors, and team members.
Requirements
- Strong interpersonal skills, including the ability to build rapport and connections with teammates, clients, and vendors.
- Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- In-progress - university degree or equivalent experience.
- Enjoys talking with others on the phone and video, including clients and vendors, to build supportive, collaborative, and trusting relationships.
- Proficient with technology and adapting to a variety of online platforms
- Excellent critical thinking and prioritization skills with multiple projects and tasks
- Proficiency in using online platforms with regular software updates
- Strong written and spoken communication skills in English (additional languages a plus)
- Excellent attention to detail
- Track record of continuous improvement and proactive actions for personal and professional growth
- Ability to understand the needs of clients and convey them to others
- Thrives working in a virtual environment
Responsibilities
- Deliver timely and effective assistance over the phone.
- Use technology to identify opportunities and barriers and find efficient solutions.
- Organize work information to ensure accuracy and completeness.
- Collaborate and work in different capacities as a team and assist with quality assurance.
- Take the initiative to find creative approaches that make each experience feel personal for all key players.
- Look for ways to contribute to the ongoing improvement of clients, vendors, and team experience.
- Track and report key performance metrics.
- Multilingual candidates: opportunities to provide services such as interpreting, translating, and linguistic support.
- Proactively recommend and deliver solutions that support company goals
- Work closely with international accounts in a variety of industries
- Work closely with a diverse, international team
- Assist with company strategic initiatives
- Proactively promote our brand and services to the broader community
- Support strategic initiatives
- Support all departments
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
