Customer Service Coordinator (Truss Scheduler)

UFP Industries•Lafayette, CO

3d•$22 - $25•Onsite

About The Position

FRAME FORWARD SYSTEMS™ connects every critical piece of the build—from concept to construction, from design to delivery. It’s not just construction, it’s building with a complete system that’s focused on the challenges we face: labor shortages, tight timelines, and affordability. Customer Service Coordinator (Truss Scheduler) Play a vital role in delivering precision, partnership, and customer satisfaction The Customer Service Coordinator (Truss Scheduler) is a key coordinator ensuring customer truss orders are produced and delivered smoothly and on time. This role sits at the heart of collaboration—working closely with Sales, Design, Production, and Customers to keep schedules accurate, resolve issues quickly, and support an exceptional customer experience. If you enjoy staying organized, communicating across teams, and being the go to person who keeps operations running efficiently, this role offers variety, responsibility, and the opportunity to make a daily impact.

Requirements

High school diploma or equivalent
2+ years of customer service or coordination experience preferred
Strong working knowledge of Microsoft Excel, Word, and Outlook
Comfort using standard office equipment (computer, scanner, etc.)
Clear and professional written and verbal communication skills
Strong organizational and time-management abilities
Confident working with business math and data entry
Ability to communicate effectively with customers, peers, and leadership
Flexibility to work hours mandated by management
Ability to pass a drug test

Nice To Haves

Self- directed and dependable
Detail oriented with a strong sense of ownership
Highly motivated, enthusiastic, and customer focused
Collaborative team player who supports company goals
Professional, positive, and solution oriented in all interactions

Responsibilities

Partner closely with Account Managers, Sales Assistants, Inside Sales, Design, and Production to align customer needs with plant schedules
Communicate regularly with customers via email and trade portals regarding schedules, updates, and change orders
Download and organize design plans to support the production schedule
Collaborate with Sales Administration on customer pricing data entry
Track, compile, and share weekly truss order reports with leadership
Coordinate back-orders and repairs, ensuring timely resolution
Build and maintain positive, professional customer relationships
Serve as a backup for Sales Admin and Sales Assistants as needed
Participate in product and process training to stay current
Prepare reports, correspondence, and documentation as required
Support additional duties that contribute to team and company success