Home Care Service Coordinator (Scheduler)
About The Position
Ready to make a real impact? Join Addus/Arcadia HomeCare and help older adults and individuals with disabilities live safely and independently at home! Were looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. Youll be the go-to problem solverjuggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment! Bilingual - Speaks Cantonese preferred but not required Hours: Full time Monday through Friday 8am to 5pm Location: Arcadia Home Care & Staffing 355 Gellert Blvd Suite 130 Daly City, CA 94015-2668 Pay: $26 to $29 Position Summary: Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred. At Addus/Arcadia we offer our team the best: Medical, Dental and Vision Benefits Monthly Bonus Daily Pay Option Continued Education PTO Plan Retirement Planning Life Insurance Employee discounts Essential Duties:
Requirements
- Must have high school diploma or equivalent.
- 2 years of Industry experience required
- Interpersonal, organizational and communication skills.
- Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
- Must have DL for minimal local travel
Nice To Haves
- Supervisory and/or home care experience preferred.
- Bilingual - Speaks Cantonese preferred but not required
Responsibilities
- Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
- Provides alternate coverage to ensure the clients care plan is followed and client services are not interrupted.
- Contacts care providers and clients to provide service updates
- Conducts monthly client wellness calls and conducts home visits as required
- Provides thorough, complete follow-through on escalated client complaints and theft claims
- Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the companys policies and guidelines
- Ensures the appearance of the branchs open environment is professional: neat, clean, orderly and generally free of clutter
- Maintains a high degree of confidentiality at all times due to access to sensitive information
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
- Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
- Abides by all regulations, policies, procedures and standards
- Answering telephones
- Assisting staff
- Greeting visitors
- Filing/scanning and preparing report
- File reviews
- Data Entry
- Special projects
Benefits
- Medical, Dental and Vision Benefits
- Monthly Bonus
- Daily Pay Option
- Continued Education
- PTO Plan
- Retirement Planning
- Life Insurance
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
