Customer Service Coordinator Lead

Lovelace Health System•Albuquerque, NM

36d•Onsite

About The Position

Join our team as a day shift, full-time, South Valley Clinic Customer Service Coordinator Lead in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: Lovelace Medical Group is a multispecialty provider group which includes clinics, doctors and advanced practice providers in a broad range of specialties and primary care.

Requirements

High School Diploma or GED equivalent.
Medical Terminology knowledge.
Knowledge of office procedures.
Knowledge of insurance plans.
Skilled in a variety of software applications.
Two (2) years of directly related experience

Nice To Haves

Associate’s Degree in a related field of study.
Medical Office Experience.

Responsibilities

Leads and oversees the daily duties of assigned staff within a designated department.
Provides guidance and training to assigned staff responsible for admitting, registering, scheduling, and verifying patient insurance policies.
Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
Adheres to policies, procedures, and regulations to ensure compliance and patient safety