Customer Service Coordinator II

Texas L P•Chambersburg, PA

2d•Hybrid

About The Position

Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell , PUR , Braun , Vicks , Hot Tools, Drybar , Curlsmith , Revlon , and Olive & June . Together, we build innovative and useful products that elevate people's lives everywhere, every day. Look around your home, and you'll find us everywhere , in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.

Requirements

Excellent oral and written English communication skills
Requires good multi-tasking skills, teamwork skills, and time management skills.
Good organizational skills.
Good working knowledge of Microsoft Office application skills.
Typing WPM 40 words per minute
Knowledge of f iling , d ata entry , d ocument control , f axing , and c opying.
Software knowledge in Excel , Word , Outlook , PowerPoint , Acrobat , Java , and WinZip
Specialized Area knowledge in a ccounts receivable , i nvoicing , c ollections , f orecasting , i tem m aster , and m anagerial & financial reporting.
Advanced knowledge of order picking, Shipping/Receiving , barcode scanning , Bill of Lading, invoicing, and Inventory.
High School Diploma or General Equivalency Diploma
2+ years in related experience.
1+ years’ experience with root cause analysis on customer scorecards.
1+ years’ experience with root cause analysis and disposition for compliance deductions.
Authorized to work in the United States on a full-time basis.

Responsibilities

Audits, prepares, and processes manual, EDI, and internet orders.
Ensures customers’ expectations are met and enforced by the Warehouse, Accounts Receivable, EDI, and the Marketing Departments.
Fulfills the sales business needs by accurately processing sales orders in the most efficient and cost-effective way, while maintaining customer expectations and demands.
Processes EDI and non-EDI sales and sample orders for Tier 2 customers and meets OM KPIs for Tier 2 customers.
Processes international shipments and associated documents such as proforma/commercial invoices, and understands OTC cycle via freight forwarders.
Reviews customer scorecards, definitions, and fee schedule for Tier 2 customers, providing root cause analysis for missed performance.
Maintains advanced customer records such as shipping addresses, item cross references, EDI Date Mapping, Store to DC Cross Reference, 855 PO acknowledgement, State to Pool Map, and IP Roll UP Exceptions.
Communicates order information to customers and/or Sales Representatives via phone calls, e-mails, TEAMS, and ticketing systems.
Monitors and troubleshoots basic issues to ensure sales orders are processed to the warehouse in the specified time.
Tracks shipments to ensure timely delivery by our carriers, updates trackers. as and communicates with carriers directly for shipment status and disposition.
Answers basic internal and external inquiries related to the order-to-cash cycle.
Performs other duties as assigned.