Customer Service Coordinator II

Premier Staffing Solution • Keene, NH

2d

About The Position

Responsible for error free execution of quotes, orders and other order management related activities. Build strong working relationships with both internal and external customers. Understand and execute contractual agreements. Coordinate order requirements through the MRP system and other business tools. Organize communication for internal customers to meet external customer requirements. Use professional telephone and written communication skills to include excellent use of grammar and sentence structure. Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers. Participate in training, testing, and project related activities as identified. Represent Company to the customer in a highly effective, professional manner.

Requirements

• Self motivated performer with broad skills for potential internal career growth.
• Represent Company in a professional manner at all times; even under pressure.
• Quality and customer focused.
• Professional verbal and written communication skills.
• Effective problem solver, detail oriented.
• Demonstrate effective time management and ability to multi-task.
• Proficiency with Microsoft Tools; Outlook, Excel, Word
• Excellent typing and keyboarding skills
• Comfort with multiple complex business systems
• 3-5 years Customer Service experience including handling of customer Purchase Orders/Contracts.
• Bachelor in BA or similar.

Nice To Haves

• Customer Service experience or Sales experience in a manufacturing environment.
• Basic understanding of Aerospace & Defense Industry
• Some experience working in a MRP focused manufacturing business
• Experience functioning in a diverse, fast paced environment
• Strong/effective interpersonal skills
• Team oriented
• Desire to deliver outstanding customer experience

Responsibilities

• Responsible for error free execution of quotes, orders and other order management related activities.
• Build strong working relationships with both internal and external customers.
• Understand and execute contractual agreements.
• Coordinate order requirements through the MRP system and other business tools.
• Organize communication for internal customers to meet external customer requirements.
• Use professional telephone and written communication skills to include excellent use of grammar and sentence structure.
• Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
• Participate in training, testing, and project related activities as identified.
• Represent Company to the customer in a highly effective, professional manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees