Customer Service Coordinator II - Logistics

Williams-Sonoma Customer Care Centers•Braselton, GA

3d•$17•Onsite

About The Position

The Home Delivery Customer Service Coordinator II will provide daily operations to support the Operations Manager and team at the Home Delivery HUB.

High School diploma or equivalent
Excellent attendance and willingness to be part of a team – performing whatever duties as assigned
6 months combined work experience and demonstrated knowledge within Warehouse Management Systems
Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner
MS Office Proficient: Outlook & Word – Basic to Intermediate; Excel – Intermediate to Advanced Skills highly preferred
After in instruction, Coordinators are expected to build tables in Excel that comply with our templates and may be altered to meet customer’s needs. They will be exporting data and scrubbing it to reflect accurate and clean information.
Strong Communication Skills (Written and Verbal)

Working knowledge of WSI B2B Logistics or Concierge process, or Project Coordinator experience working on remote teams
Acquired/Demonstrated WSI product knowledge for all Brands is preferred
Supply Chain Background
Coordinators need to be comfortable with the flow of logistics and operations, with relation to facility location.
Comfortable with managing multiple software systems

Ensuring the proper execution of daily scheduling needs of multiple customer orders
Apply one email/zoom call resolution for customer escalated matters and support dedicated customer email boxes
Perform all scheduling functions in a high-volume environment for all WSI product brands
Supports multiple HUB Operations in different regions within the Supply Chain Operations
Confirming customer delivery windows utilizing all WMS systems as well as updating customer contact information
Handle dedicated email lines within 24-48 hours of contact/escalation
Research customer inquiries and provide resolution within established timeframes
Support and assist with Special Projects as assigned, including handle overflow coverage as needed
Meet or exceed assigned B2B Logistics metrics as established by Ops. Manager and department KPIs
Keep work area safe, organized and clean according to general office practices and OSHA requirements daily
Utilize Williams-Sonoma’s Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards
Coordinators are expected to provide updates to internal and external customers regarding project/order status. They must be able to format their requests or responses with respect to the setting – removing emotion, utilizing proper grammar, and staying organized.
Other duties as deemed necessary