Customer Service Coordinator I (Service Response Center) - Per Diem

Tufts Medicine•Lowell, MA

37d•$17 - $20•Onsite

About The Position

This an awesome opportunity for a Customer Service Clerk to be part of a Magnet recognized community hospital, where our mission is to put patients first in everything we do. At Lowell General Hospital we strive to be one of the best community Hospitals in America and our Customer Service Clerks will play a crucial part in accomplishing this pursuit. The Customer Service Clerk performs/supervises services in the Service Response Center according to the policies, procedures, philosophy, and objectives of the department and hospital.

Requirements

Must possess outstanding customer service skills
Must be detail oriented
Good communication skills, both written and oral
Multi-Tasker
Computer skills necessary

Nice To Haves

High school diploma or equivalent.
One (1) year of customer service or call center experience.
Bilingual

Responsibilities

Under the direction of the Central Transport Director, the Customer Service Clerk's primary responsibility is to expediently and courteously answer calls that come in to the call center and dispatch these calls out to the appropriate service and/or staff member.
This position will assist with the prioritization of daily assignments as directed by the department manager or director; as well as perform various other support tasks to aid the other departments that make up Hospitality Services
Accurately files and organizes charts
Polite and courteous to patients and customers when taking calls.
Prepares reports daily and communicates variances
Assists with follow through with patient meals.
Receives and transfers calls to appropriate personnel. Provides follow up calls as needed.
Receives and records messages in accordance with guidelines of job scope to appropriate personnel
Understands scope of all departments' services to better respond to requests.
Other duties as assigned by department leadership