Customer Service Coordinator I

CTG (Computer Task Group, Inc.) • Corning, NY

76d • Hybrid

About The Position

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator I. Type: Contract Job Title: Customer Service Coordinator I Location: Corning, NY Candidates must be able to commute and work onsite in Corning, NY, this is currently a hybrid role with 3 days in the office and 2 days working remotely. Description: The Internal Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.

Requirements

• Strong written and verbal communication skills for building positive relationships across all organizational levels.
• Exceptional organizational and multitasking abilities, with strong attention to detail.
• Technical proficiency with scheduling and work order software, or aptitude for learning new systems quickly.
• Previous experience in a call center, customer service, or administrative support role preferred.
• Ability to thrive in a fast-paced environment and respond effectively to changing priorities.

Responsibilities

• Provide exceptional service to internal customers via phone, email, and Teams.
• Facilitate communication between internal customers and other departments to ensure timely resolution of inquiries.
• Manage conference room reservations and setup requests using specialized scheduling software.
• Process and enter work orders in designated software, collaborating with service partners for timely completion.
• Assist department groups in planning and executing internal events.
• Maintain accurate records of requests, orders, and communications.
• Deliver high-quality service while adhering to company policies and standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees