Customer Service – Contract Administrator

New England Mechanical Services•South Windsor, CT

3d•Onsite

About The Position

We offer single-source facilities services solutions, including engineering, design, installation, repair, maintenance and operations for commercial real estate, financial, healthcare, technology, educational, and industrial facilities. New England Mechanical Services, Inc. is seeking a Customer Service-Contract Administrator to work on-site in our South Windsor headquarters office. This position will ensure timely and accurate weekly processing of and support for all new and existing sales agreements. This role is integral in our back-office operations and has customers facing responsibilities which require clear, concise and professional communication via email, phone conversation as well as via customer supporting documentation. #nemsi

Requirements

Minimum 2-year degree required.
5 years’ related experience.
Proficiency with computers and strong skills in Microsoft Office Products including Outlook and Teams.
A basic understanding of cost accounting with hands-on experience working in an ERP system.
Must possess strong organizational skills, critical thinking, accuracy and follow up skills.
Communicate clearly and effectively with supervisors and crew members.
Ability to prioritize a time sensitive workload

Nice To Haves

Dynamics experience a plus.

Responsibilities

Support the Sales team with contract administration activities, including coordination and documentation.
Review customer agreements for accuracy, completeness, and compliance with internal requirements.
Enter contracts and related data into the ERP system and track sales activity in Microsoft Dynamics.
Partner closely with Operations teams to ensure accurate and up-to-date data, including contractual obligations, asset lists, terms and conditions, and purchase orders.
Maintain thorough documentation of customer requirements, contract changes, amendments, and updates to key data points.
Execute established processes consistently, with a strong focus on accuracy and attention to detail.
Proactively communicate and follow up with internal stakeholders and external customers to maintain workflow continuity and meet business needs.
Help ensure the smooth flow of work by identifying issues early and supporting timely resolution
Other related duties as required.