Customer Service Consultant (Phoenix)

CarMax • Tempe, AZ

7d • $18 - $27 • Hybrid

About The Position

As a Customer Service Consultant, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too. As a Customer Experience Consultant Trainee, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too. At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We’re not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers, and business leaders.

Requirements

• Sales and customer service experience, in an area such as retail, is preferred.
• Thrive in a fast-paced sales environment.
• Good listening skills and a strong customer focus.
• High level of self-motivation to achieve performance goals.
• Strong written and verbal communication skills.
• Ability to learn and master new technologies; strong computer skills.
• Open availability for shifts that may include nights, weekends, and holidays.
• Must be open to shifting schedules two times per year according to needs of the business.
• Hybrid role with requirement for working on site one day per week.
• Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location.

Responsibilities

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase.
• Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs.
• Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
• Mentor others as your skillset expands.
• Achieve sales targets while providing an iconic customer experience.
• Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.
• Customer Experience Consultants receive an hourly rate, and after their training, have the opportunity to earn a performance-based sales incentive in addition to their hourly rate.

Benefits

• Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
• Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
• If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
• Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
• For more details about benefits, please visit our CarMax Benefits website.
• Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees