Customer Service Consultant

First Supply LLC•Appleton, WI

About The Position

First Supply, a fifth-generation family-owned company, has served the Upper Midwest for over 125 years. Guided by our Employee Value Proposition, Where Tradition Meets Innovation, we foster a workplace where people learn, grow, and contribute to a company that values its heritage while embracing progress. Our teams take pride in supporting customers and communities, creating meaningful work and rewarding careers every day. First Supply is seeking an exceptional Customer Service Consultant to enhance our team of dedicated professionals. Do you have the ability to build relationships by having educational and informative conversations that promote our products and resolve customer issues? As a Customer Service Consultant with First Supply you interact with customers to provide a Best-In-Class Customer Experience and respond to general plumbing and/or HVAC related inquiries about product application and troubleshooting. Do you have patience, attentiveness, product knowledge, and the ability to communicate clearly in a results driven environment? Your hard work will be rewarded with competitive compensation, excellent benefits and opportunities for advancement. If you meet the skills and qualifications below, we encourage you to take charge of your career and APPLY with First Supply TODAY!

Requirements

Three years of related experience or equivalent training in trade fields
Extensive product knowledge in specialized area, (i.e. Plumbing/HVAC)
Computer knowledge and skills with the ability to learn First Supply LLC’s business system
Ability to assess customer needs and provide customer satisfaction
Ability to communicate information and ideas effectively with customers by telephone and in person
Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved
Satisfactory score on the Wonderlic Personnel Test and/or Caliper Assessment.
Ability to read, speak, understand, and write English.
Ability to add, subtract, multiply and divide all units of measure.
Attendance on a regular and consistent basis.

Responsibilities

Promptly answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product
Quickly and effectively find creative ways to meet customer’s needs
Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation
Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC’s profit objectives
Recommend products and provide service to customers, based on customer’s specific needs
Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues
Meet customers to demonstrate and explain features of products; and instruct customers in use of products
Prepare and present quotations to meet customer needs
Accurately enter customer sales orders onto the business system
Ensure product orders are shipped in a timeframe to meet customer’s needs
Obtain accurate information from vendors relating to shipment dates, expected date of delivery, etc. for direct & special orders; and provide to customers to help build or maintain good working relationships
Identify and develop profitable new sales opportunities
Contact or visit potential customers to evaluate their needs, and promote the sale of products and services
Gather competitive information from trends in the industry or marketplace and develop plans for opportunities or problems
Identify trends in customer satisfaction or dissatisfaction and make recommendations
Identify and make recommendations for change for any unusual or repetitive technical service-related problems with products
Stay abreast of product developments, changes in local codes and consumer preferences and notify appropriate personnel for any promotional updates that may be needed
Attend sales and product review meetings
Attend training programs as required
Keep records as required
Other duties as assigned by the General or Department Manager