Customer Service Clerk

R+L Carriers • Syracuse, NY

7d • $20

About The Position

Customer Service Representative, Starting at $19.81 hr. Full-Time, Monday - Friday, Various Shifts Available PTO may be used immediately upon hire and enjoy an excellent benefits package that includes our very own employee resorts Click here to learn more about our employee resorts R+L Carriers is seeking a Customer Service Representative to work at our Syracuse, NY Service Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR’s use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned.

Requirements

• Strong communication/telephone skills
• Able to work in a fast-paced environment
• Strong critical thinking skills
• Ability to deal with potentially stressful situations
• General office and customer service experience
• Basic knowledge or Windows, Outlook and other Microsoft products
• Ability to type 30+ WPM

Nice To Haves

• 2+ years of experience as a clerk or similar role in a fast pace environment
• Freight logistics experience

Responsibilities

• Maintaining a positive relationship with customers
• Assist customers and other R & L employees in tracking and monitoring freight movement
• Use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives
• Daily freight tracing with customers
• Assisting other terminals in freight related issues
• Performing other related duties as assigned

Benefits

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan with company matching contributions
• Paid Vacation & Holidays
• Vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees