Customer Service Clerk

Parkland US People Corp • Meeker, CO

1d • $16

About The Position

The Customer Service Clerk serves as a first line of responsiveness to any emerging issues our customers may face in order to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements

• High school diploma or equivalent
• Strong phone contact handling skills and active listening
• Familiarity with CRM and ERP systems and practices
• Microsoft Office proficiency (Word, Outlook, Excel)
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication and presentation skills

Responsibilities

• Manage large amounts of incoming calls from customers, working to address immediate issues, direct calls to appropriate party and troubleshoot and investigate if warranted.
• Processing orders, forms, applications, and requests
• Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts.
• Pass along any sales leads or additional sales to the Sales Manager
• Employee must demonstrate safe work and risk management practices. Communicate and enforce all safety and security issues. Report and process all employee and/or customer incidents or unsafe acts in accordance with Parkland USA’s policy and procedure.
• Ensure that confidentiality of data collected and stored are maintained.
• Stocking and cleaning

Benefits

• $16.00/hour + benefits!
• Competitive Benefits. Meaningful Extras. Unmatched Value.
• A place where you can take your career in the direction you want to grow and go
• Flexible medical and dental package options for employee and family with a significant employer contribution
• A focus on healthy living through wellness initiatives and an annual fitness reimbursement program with health savings account contribution eligibility up to $1,000/year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees