Customer Service Clerk
About The Position
Customer Service Representative, Starting at $19.81 hr. Full-Time, Monday - Friday, 8am - 4:30pm Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package that includes our very own employee resorts Click here to learn more about our employee resorts R+L Carriers is seeking a Customer Service Representative to work at our Jermyn, PA Service Center. The CSR is responsible for maintaining a positive relationship with customers and to assist customers and other R & L employees in tracking and monitoring freight movement. Our CSR’s use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned. Company Culture Requirements: Strong communication/telephone skills Able to work in a fast-paced environment Strong critical thinking skills Ability to deal with potentially stressful situations General office and customer service experience Basic knowledge or Windows, Outlook and other Microsoft products Ability to type 30+ WPM
Requirements
- Strong communication/telephone skills
- Able to work in a fast-paced environment
- Strong critical thinking skills
- Ability to deal with potentially stressful situations
- General office and customer service experience
- Basic knowledge or Windows, Outlook and other Microsoft products
- Ability to type 30+ WPM
Nice To Haves
- 2+ years of experience as a clerk or similar role in a fast pace environment
- Freight logistics experience
Responsibilities
- maintaining a positive relationship with customers
- assist customers and other R & L employees in tracking and monitoring freight movement
- use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives
- daily freight tracing with customers
- assisting other terminals in freight related issues
- performing other related duties as assigned
Benefits
- Medical/Dental/Vision Insurance
- 401(k) Retirement Plan with company matching contributions
- Paid Vacation & Holidays
- vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
