CUSTOMER SERVICE CLERK
About The Position
Imperial Trading Co., LLC is looking for a highly motivated and skilled Customer Service Representative to join the Bossier City, LA Team! Skilled applicants will work in conjunction with the multiple departments while initiating the best service to customers. We are proud that our Company has been in business for more than 100 years and continues expand as one of the nation's largest food distributors. It is an exciting time to join the Imperial Team! Location: Bossier City, LA SUMMARY OF DUTIES: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
Responsibilities
- Answer phone calls and satisfy the customer’s requests professionally and timely
- Key orders, pick-ups, and special promotions
- Provide customer with proper service information and use judgment to decide when to involve other departments or supervisor
- Responsible for maintaining proficiency with current computer technology and all hardware and software to effectively perform all duties and responsibilities as assigned in this job description
- Verify store ordering devices are functioning properly
- Report all ordering device issues timely to the appropriate department and follow up as necessary for issue resolution
- Provide accurate and timely follow-up to customer and teammates
- Provides information to customers relative to deliveries or other issues involving their order
- Assist customers when they are unable to transmit their order to the company
- Send out ordering devices to customers and document paperwork necessary to track inventory
- Timely monitor and respond to Customer Shortage Line and Sales Request Line
- Timely record pick-up requests made by the customers
- Orders office supplies and distributes to the department
- Handles internal duties such as preparing customer envelopes for load distribution and sales drops
- Communicate and coordinate information and tasks with related departments
- Assists in setting up new customers in computer applications and editing as necessary
- Reports to work on time, as directed by the Supervisor, and completes all tasks in a timely and accurate competent manner
- Performs above all duties in a cooperative, professional manner, and processes/communicates the information effectively.
Benefits
- Competitive Medical, Dental, & Vision packages
- Employer paid basic life policy with competitive buy-up options
- Disability insurance
- 401(k) with employer match
- Paid vacation & holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
