Customer Service Clerk (Finance)

Village of Schaumburg • Schaumburg, IL

19d • $22 - $32

About The Position

The Village of Schaumburg is seeking a motivated and customer-oriented individual to join our Finance Department. This position plays a vital role in coordinating licensing and payment activities while serving as a key point of contact for residents and businesses. JOB SUMMARY: This position reports to the Customer Support Supervisor and performs a variety of functions within the collections division, such as comprehensive coordination for the issuance of all licenses and real estate transfer stamps, payment collection and communication of various village programs, and front-line customer interaction via phone, customer service requests, emails, or in-person contact.

Requirements

• Education equivalent to a high school diploma.
• A minimum of one year of experience in a customer service-related field.
• Proficiency with current computer technology, job-specific software, and customer service systems.

Responsibilities

• Greets and provides service to all customers. Manages customer inquiries and complaints via phone, customer service requests, emails, or in-person contact.
• Coordinates the issuance, notification, and monitoring of all village licenses, which include residential and commercial rental licenses, business licenses, liquor licenses, and business registrations. Reviews documentation for completeness, and coordinates with multiple departments and outside entities to ensure compliance with code before license issuance.
• Processes payments and refunds for all village programs in all forms; cash, check, debit/credit card, and WebPay downloads to ensure proper application to the general ledger and notify various departments, if applicable. Reconciles daily cash register batches and makes corrections as necessary.
• Works in the systems to establish new accounts, maintain accurate information, process payments, reconcile batches, generate reports, attach appropriate documentation to correct accounts, and record batches of payments to the general ledger.
• Coordinates the issuance, notification, and monitoring of real estate transfer stamps. Reviews documentation for completeness and compliance with the code before stamp issuance.
• Processes water bill payments. Works closely with the water division to service the needs of walk-in water customers.
• Utilizes the DACRA system to apply payments for citations that have been adjudicated. Records and applies payments for municipal violations in the auto process system.
• Processes all commuter parking payments and issue permits. Maintains commuter parking permit database and applies payments in all forms to the appropriate customer account and general ledger.
• Cross-references monthly state report to identify new businesses; initiates the licensing process and initiates enforcement if compliance is not achieved.
• Performs other duties as assigned.

Benefits

• flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts
• a retirement plan through the Illinois Municipal Retirement Fund
• paid holidays
• paid vacation
• sick leave
• tuition reimbursement
• succession development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED