Customer Service Center Representative III (Hybrid Schedule)

Eversource Energy • Manchester, NH

6d • Hybrid

About The Position

Successful candidates will respond to incoming telephone, email, mail, and 3rd party collections inquiries and other duties as assigned. Successful candidates will be responsible for; communicating with the public, and external collection attorneys on a wide variety of subjects, including service applications, service interruptions, bankruptcy, identity theft, legal collections, and other credit & collections related matters. Initiate outbound collection calls to delinquent customers and actively collect on delinquent accounts. Candidates must possess excellent communication and interpersonal skills, be team oriented, and enjoy working in fast paced environment. Responding to customer calls outside regular hours in emergency situations and for planned overtime is required. Individuals must also have the ability to work under a stressful and structured environment.

Requirements

• A high school diploma or the equivalent (GED) is required
• Three and one-half years experience in a Call Center environment for Level III
• Minimum of three years of customer service related experience is required
• Intermediate Microsoft Word and Excel skills, required
• Applicant is required to have working knowledge of the C2 and CACS systems
• The selected candidates must be able to work Monday through Friday, 8:00 a.m. - 4:30 p.m.
• Responding to customer calls outside of regularly scheduled hours in emergency situations is required
• Qualified candidates must submit a resume with their application

Nice To Haves

• Familiarity with credit & collections practices and procedure is a plus
• The ability to speak multiple languages is a plus

Responsibilities

• Respond to incoming telephone, email, mail, and 3rd party collections inquiries
• Communicate with the public, and external collection attorneys on a wide variety of subjects, including service applications, service interruptions, bankruptcy, identity theft, legal collections, and other credit & collections related matters
• Initiate outbound collection calls to delinquent customers and actively collect on delinquent accounts
• Responding to customer calls outside regular hours in emergency situations and for planned overtime

Benefits

• Eversource offers a competitive total rewards program.
• Salary is commensurate with your experience.
• This position is eligible for a potential incentive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees