Customer Service Center Manager

Suburban Propane • Hampton Township, NJ

10d • $102,250 - $146,200 • Onsite

About The Position

We are currently looking for a Customer Service Center (CSC) Manager who is enthusiastic, customer-focused and business-oriented to achieve the financial, growth, compliance, and customer satisfaction goals of the CSC creating a positive impact on the Company. Reporting directly to the (Region) General Manager, you will be primarily responsible for planning and supervising the day-to-day operations of the CSC.
We are seeking a proactive, hands-on Operations Manager to drive efficiency during our peak winter season. This critical role requires an active on-site presence, including flexible availability for weekends and on-call support to meet high-volume demand. A 6-day work week may be required during peak periods.

Requirements

• Minimum of 3 years of business experience
• Exceptional written and interpersonal communication skills
• Ability to provide strong leadership through coaching and mentoring with a focus on customer service

Nice To Haves

• Bachelor’s Degree in business preferred
• Delivery and/or distribution, sales and general management experience desired

Responsibilities

• Manage all aspects of the CSC’s profit and expense activity which includes sales, inventory, fleet, staffing and customer acquisition and retention
• Manage the CSC staff which includes interviewing, hiring, coaching, training and managing performance
• Monitor and assure compliance in areas including safety, health/environmental, human resources and financial/ ethical considerations
• Ensure all customer interaction and service is performed in a manner which consistently meets or exceeds customer expectations to support customer acquisition and retention

Benefits

• Medical, dental, and vision (eligibility after just 30 days of employment)
• Paid time off that increases with tenure
• A 401(k) with company match and immediate vesting
• A new employee training program and many opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager