Customer Service Care Coordinator

360care • Richfield, OH

11d

About The Position

This position is responsible for managing all aspects of the post-sale relations between 360Care and the contracted long-term care facilities.

Requirements

• Excellent Customer Service Skills
• Must be proficient with Microsoft Office
• Critical thinking/Solutions-based skills required for a time sensitive environment
• Strong oral and written communication skills required
• Strong time management skills and sense of urgency required
• Ability to multi-task and strong attention to detail
• Exceptional organizational, analytical, and problem-solving skills
• We will only employ those who are legally authorized to work in the United States.
• Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
• We are an equal opportunity employer.

Nice To Haves

• Electronic Medical Records experience preferred
• Medical or Dental office experience preferred

Responsibilities

• Serve as primary contact for contracted facility personnel by communicating regularly with facility contact, territory marketers, local management, and providers.
• Review planned visits and schedules created by the dental/ancillary coordinators, including edits.
• Assist with daily updates for facility records and visits.
• Review schedule for field staff, ensuring all visits are covered logistically and to support the provider.
• Correspond with facility on patient and visit information.
• Deliver high quality and time sensitive information to all customers
• Submit credentialing information to facilities for providers upon request.
• Provide prompt feedback to management on any facility concerns.
• Function at a high level of personal productivity.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• Reacts positively to change and performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees