Customer Service/ Call Center Representative

DARCARS Automotive Group•Mount Kisco, NY

About The Position

DARCARS Automotive Group is now hiring an Customer Service / Call Center Representative We’re looking for Call Center Representative to be the vital link between our service department and our valued customers! Embark on an opportunity that leads to career growth! This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

Requirements

Excellent phone etiquette, and communication skills
A positive, patient, and active listener
Experience in a call center or customer service role (automotive experience is a plus!)
Ability to multitask and stay organized in a fast-paced environment
Basic computer skills

Responsibilities

Answer high volume of incoming service calls promptly and professionally
Schedule service appointments efficiently based on customer needs
Outbound Service appointment confirmations, reminders and campaign calls
Provide accurate information about services, pricing, wait times, and warranties
Assist customers with inquiries and ensure seamless service experience
Always maintain a friendly and professional demeanor