Customer Service & Call Center Coordinator

Missouri Organic Recycling•Kansas City, MO

1d•Onsite

About The Position

Missouri Organic Recycling is seeking a detail-oriented Customer Service & Call Center Coordinator to support our customers and internal operations. This role combines customer service, inbound call handling, sales support, and delivery scheduling into a single, well-rounded position. The ideal candidate is organized, dependable, and comfortable managing multiple responsibilities while maintaining clear communication and well-organized information. This position plays an important role in supporting a smooth customer experience and effective coordination across teams.

Requirements

Strong organizational skills and attention-to-detail.
Professional phone presence and communication skills.
Ability to manage multiple tasks in a fast-paced environment.
Comfortable learning and using internal systems and software.
Reliable, proactive, detail focused, and team oriented.

Nice To Haves

Customer service or call center experience preferred.

Responsibilities

Serve as primary point of contact for customer inquiries via phone and other communication channels.
Provide helpful, knowledgeable support regarding services, products, and processes.
Assist with retail sales inquiries, order placement, and customer follow-up.
Maintain organized and up-to-date customer information.
Answer inbound calls in a professional and friendly manner.
Take messages, route calls, and follow-up as needed.
Communicate clearly with customers and internal teams.
Schedule deliveries and service appointments.
Communicate schedules and updates with customers and delivery teams.
Support smooth coordination between customer needs and logistics.
Enter and update customer and scheduling information in internal systems.
Support basic system configuration and administrative tasks.
Help maintain organized records and workflows.