Customer Service Asst (48649)

Kolpak•Parsons, TN

7d•Onsite

About The Position

As Customer Service Assistant, you will operate the switchboard as a main responsibility and do order entry and run reports as needed. The position will be responsible for providing accurate and timely information in a professional manner to Customer Account Representatives, Customers, Supervisor, and other stakeholders. Be the ambassador for Kolpak while answering the phone and directing the caller to the correct department or brand. Reporting directly to the Customer Service Manager, this position is based in Parsons, Tennessee. Kolpak is dedicated to ensuring confidence in the future of food service businesses and operations. Since 1969, Kolpak has manufactured quality, reliable, and efficient walk-in coolers, freezers, and refrigeration that protects our customers’ products and promises they need to deliver, both today and for years to come. Our commitment to the industry and our customers has made Kolpak a leading global brand. The Kolpak facility is centrally located between Memphis and Nashville, just off I-40 on the beautiful Tennessee River in Parsons, TN. Kolpak, a Welbilt brand, is a division of Ali Group. For more information about Kolpak, visit www.kolpak.com Kolpak is an equal opportunity employer, as to all protected groups, including protected veterans and individuals with disabilities.

Requirements

High school diploma or equivalent with less than 1 year experience in customer service.
Familiar with MS Office applications; ability to operate all related equipment for the role.
Customer oriented; capable of effectively dealing with all levels of internal and external contacts
Ability to learn Kolpak’s ERP system
Must be able to sit for long periods of time; must be able to lift 25 pounds
Typical office environment: Ability to wear all Personal Protective Equipment (P.P.E.) required.