Customer Service Associate

AquaPhoenix Scientific LLC•Baton Rouge, LA

10d

About The Position

La-Mar-Kay, a subsidiary of AquaPhoenix Scientific, located in Baton Rouge, LA has an immediate opening for an experienced, organized and detail-oriented Customer Service Representative (CSR). The CSR is responsible for exceeding customer expectations by handling inquiries, processing orders and meeting deadlines in a courteous, efficient and timely manner. The CSR communicates regularly with both internal and external customers and is expected to be professional and respectful at all times.

Requirements

High School Diploma or GED required
Ability to handle high call volume in a fast-paced environment
Proficient with Microsoft Office products
Excellent interpersonal and communication skills
Displays enthusiasm, initiative, and pride in work
Effective time management and organizational skills
Demonstrates a sense of urgency in completing work assignments, and uses a proactive approach in all duties

Nice To Haves

Customer Service experience in the manufacturing industry is a plus

Responsibilities

Provide customers with quotes on catalog items, product/service availability, lead times, and/or tracking using the company pricing systems and policies
Handle customer inquiries, orders, concerns, etc. in a way that leaves the customer with a feeling of satisfactory resolution, involving management when necessary
Demonstrate strong product and service knowledge
Strong verbal and written communications skills are necessary as well as accuracy in entering customer orders and verifying the data is entered correctly
Stay current with new and existing product development
Capable of working independently within a team environment
Represent the company in a way that projects an image of quality, integrity and superior understanding
Must be available to work Monday - Friday; 8:00 AM - 4:30 PM. No weekends or holidays