Customer Care Representative

Aston Carter•Philadelphia, PA

13d•$20 - $20•Onsite

About The Position

The candidate will be responsible for assisting customers from initial online inquiries or phone calls up until the point of sale, playing a critical role in the sales process.

Requirements

2+ years of face-to-face customer service experience, preferably within the retail or restaurant industry.
Proficiency with Microsoft Office.
Professional demeanor and ability to communicate with customers via email, telephone, and in person.
Comfortable with data entry work and recording customer information into the customer service database.
Ability to answer incoming customer inquiries via phone and email.
Collaborate with management teams to stay updated on new products, services, and policies.
Record customer information within the customer service database.
Engage with clients in a friendly and professional manner while actively listening to their concerns.

Responsibilities

Respond to customer inquiries regarding new and pre-owned vehicle inventory via telephone and Internet on a daily basis.
Answer customer responses and reply to customer emails daily.
Promptly respond to incoming sales calls and customer inquiries.
Determine vehicle needs by asking questions and listening to customer needs.
Recommend alternate vehicle choices when necessary.
Stay informed about new products, features, and accessories and recommend them to customers.
Make follow-up calls to customers daily according to a predetermined work plan.
Maintain a follow-up system that encourages repeat and referral business, contributing to customer satisfaction.
Maintain and consistently implement a prospect development system.
Set appointments with prospects to visit the showroom or meet at a place of their choice.
Meet with prospects during appointment times, review vehicle choices and features, and finalize purchase and paperwork with customers and dealership staff.
Establish, implement, and maintain personal income goals consistent with dealership standards of productivity.
Occasionally, move vehicles from the lot to the front of the store for customers to take test drives, and accompany customers on test drives.