Customer Service Associate - Call Center
About The Position
Are you ready to grow your career? Empire Today is looking for a Customer Service Associate to join our fast-paced, growth-oriented team. We offer: Health benefits with quick enrollment - medical, dental, and vision. Hourly pay plus a rewarding bonus structure. Paid training. Fully remote position. A variety of shifts and hours available. Engaging team work - recognizing and rewarding your contributions. Professional development & career advancement opportunities. Compensation information: $11/hour plus bonus We are continuing to grow and are looking for talented individuals to join our customer service team in the following states: AL, GA, IN, KS, KY, LA, MS, NH, OK, OH, PA, SC, TN, TX, UT, WI, and WV. Why Empire Today? We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you. We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home. We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth. We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team. By clicking Apply Now, I agree to the Privacy Policy and Terms of Use including arbitration, waivers and limitations of liability. CSLB 1047108.
Requirements
- High School Diploma/GED required.
- Minimum 1 year customer service experience.
- Proficient in MS Word, Excel, and Outlook.
- Valid license to drive locally (or travel) to El Paso office (or other market location) for training or meetings upon reasonable request and notice.
- High speed internet is a must to accommodate working remote.
Responsibilities
- Answer incoming customer service calls.
- Promptly address and resolve customer complaints.
- Communicate with installers, sales representatives, and order entry to resolve customer issues in a timely manner.
Benefits
- Health benefits with quick enrollment - medical, dental, and vision.
- Hourly pay plus a rewarding bonus structure.
- Paid training.
- Fully remote position.
- A variety of shifts and hours available.
- Engaging team work - recognizing and rewarding your contributions.
- Professional development & career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Textile Product Mills
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
