Full-time / Part-time Customer Service Associate
About The Position
The Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for UPS and US Postal Service shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has some retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be self motivated and a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. The candidate should have a good sense of humor and enjoy working with others. Full Time or Part Time available. COMPENSATION $17.00 - $19.00 per hour D.O.Q.
Requirements
- High school diploma or GED required
- Retail/customer service experience
- Good communication and people skills
- Strong computer skills.
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 50+ pounds
- Willing and able to work a very flexible schedule that may span Monday through Sunday
- Able to stand for 8 hour shift
Nice To Haves
- Notary Public a plus
Responsibilities
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean and safe working environment
- Able to multitask and pay attention to detail
- Able to stay organized and follow through and finish tasks.
Benefits
- Employee Discounts
- Sick Time
- Uniforms Provided
- Direct Deposit
- Performance Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
