Customer Service Associate Full-time

Evergreen Goodwill • Lynnwood, WA

4d • $18 - $19

About The Position

The Customer Service Associate interact with customers and donors in a courteous and professional manner, resolving problems, providing information, cashiering and performing other customer service actions.

Requirements

• High school graduate or equivalency but not required.
• Minimum 1 year retail/customer service experience.
• Ability to handle requests quickly and efficiently.
• Ability to work independently without direct supervision.
• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to learn new technology and software as related to the job.
• While performing the duties of this job, the employee will be required to lift and carry up to 30-40 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.
• Organizing, sorting, categorizing, counting, adding, subtracting
• Problem Solving
• Communicating with the public
• Verbal and written communication skills
• Completing written orders
• Able to work a flexible schedule.

Responsibilities

• Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on “hold” and checking bags and packages. Models high level of customer service.
• Answer store phones, and make intercom announcements and communicates through telephone and wireless audio systems.
• Operates POS system: handles cash, checks, and credit card transactions, closing out cash drawer and balancing all transactions.
• Monitor the level of customer service on all cash registers calling for backup when needed.
• Monitor employee break schedules, ensuring compliance.
• Maintain “Lost and Found” log, ensuring that items are entered correctly and valuables are tagged and put in vault.
• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Build and maintain internal and external customer satisfaction.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Benefits

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee referral bonus
• Employee Assistance Program (EAP)
• Mentorship Program
• Career Advancement Opportunities
• Paid Job Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED