Customer Service Associate/ Senior Customer Service Associate (Full-Time)

Shane Co.•Tigard, OR

14d•$22 - $26•Onsite

About The Position

We are looking for customer service professionals who can excel at giving our guests a 5-star experience. The level of customer service we provide at Shane Co. is exceptional and our Customer Service Associates are critical to the success of the stores. We are looking for individuals with at least one year of high-level customer service experience in a face-to-face environment who can take initiative and understand our customers’ needs. If you have experience working closely with customers and providing tailored solutions that exceed expectations, we would love to hear from you! No former jewelry experience is required, and we will provide you with the training you need to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create brilliant and memorable experiences for each of our customers. You’ll be joining a team where your contributions make a difference!

Requirements

A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment is preferred (a minimum of 2 years of customer service in a face-to-face environment is required, with 6 months or more in a leadership or advanced customer service role preferred for Senior CSA).
Prior experience with jewelry is neither relevant nor required… we will teach you!
We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!)
Excellent communication and interpersonal skills.
Demonstrated attention to detail and accuracy.
Comfortable with technology and comfortable learning new systems and processes.
Demonstrated ability with math (addition, subtraction, multiplication, and division) as well as cash handling.
Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.
Genuine enjoyment in providing great service.
Organizational excellence and ability to manage deadlines, multitask, and prioritize effectively.
Excellence in written and spoken English is required; you will communicate with our customers and home office team members in writing as well as face to face.
Minimum of a high school diploma or equivalent is required.

Responsibilities

Assist with front and back of house operations, understanding the basic functionalities in the shop, Customer Service, and Operations departments.
Support Floor Sales activities
Uphold merchandising standards, and assist in maintaining an accurate inventory of all merchandise
Act as the last point of contact with our in-store customers, making sure their purchased merchandise is presentable and all questions have been addressed
Partner with Bench Jewelers to assist customers with repairs and warranty work

Benefits

Participation in a team bonus that can range from zero to $150 each week for every member of the store team.
Competitive medical, dental, and vision coverage.
Competitive 401(k) plan with company match.
Paid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets).
Protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance.
Parental benefits including paid parental leave, fertility benefits, and child and adult care
Flexible Spending Accounts.
Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss.
Dedicated training specific to your role in our company.
Committed to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role.
Offer training toward advancement, specifically in the area of management and leadership for all levels.
Offer internal learning that covers both career and personal topics, from skills like excel to photography.