Customer Service Associate
About The Position
AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term. Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work. The Role The Customer Service Representative is responsible for all day-to-day tasks related to customer account administration within AvalonBay’s inbound call center. This includes, but is not limited to, detailed account research, payment processing, requesting charge credits and debits, and basic assistance with company websites. Associates are also responsible for resolving customer inquiries and issues. This position will be located out of our Virginia Beach, VA office. This is not a fully remote position. Work schedule is typically four weekdays from 8:30am to 5:45pm EST and Saturdays from 12:00pm to 5:00pm EST.
Requirements
- High school diploma or GED (required)
- 1–3 years of customer service experience providing above-average service (required)
- Strong English verbal and written communication skills
- Basic math proficiency (addition, subtraction, multiplication, division)
- Strong organizational and multitasking skills
- Experience with data entry and Microsoft Excel
- Ability to navigate multiple systems simultaneously
- Minimum internet speed of 25 Mbps upload/download
- Must be hardwired (Wi-Fi is not acceptable)
Nice To Haves
- Previous remote work experience (preferred)
- Call center experience (preferred)
Responsibilities
- Handle inbound calls with professionalism and provide a positive resident experience
- Resolve customer inquiries related to payments and account issues
- Conduct account research and process adjustments
- Assist customers with navigating company websites
- Participate in coaching, training, and development sessions while visible on camera when working remotely
- Maintain schedule adherence and meet productivity standards
Benefits
- Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.
- Growth based on achievement and promotion from within.
- Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
- A 20% discount on our incredible apartment homes.
- A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
