Customer Service Associate

Plymouth Rock Assurance • Fort Washington, PA

1d

About The Position

Are you ready to embark on a rewarding career journey? At Plymouth Rock, we
pride ourselves on fostering a dynamic and supportive service center environment
where professionalism and teamwork are highly valued. If you’re the kind of
person who enjoys solving problems and helping others when they need it, this
could be a great opportunity to start your career at Plymouth Rock!

We’re currently seeking passionate individuals to join our team as Customer
Service Associate, where you'll play a pivotal role in providing exceptional
service to our valued customers, agents, and partners. As a Customer Service
Associate, you'll be at the forefront of our customer interactions, handling
inbound calls with efficiency and professionalism. With our internal paid
training and licensing program, you will become a certified subject matter
expert on Plymouth Rock and affiliate insurance products.

Requirements

• Strong interpersonal, communication, and organizational skills.
• Analytical mindset with good decision-making abilities.
• Proficiency in computer skills and data entry.
• High motivation to take ownership and follow up on tasks.
• Flexibility to adapt to a fast-paced, changing environment.
• Ability to work weekdays and rotational Saturdays.
• Must obtain a NJ Property & Casualty Insurance Producer License (You will receive fully paid training, and we will sponsor you for your insurance license).
• High school diploma required, college degree is a plus!

Nice To Haves

• Spanish language proficiency is a plus!

Responsibilities

• Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy.
• Ensure first call resolution, making the customer experience as seamless as possible.
• Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
• Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
• Utilize your analytical and decision-making skills to address policy changes and corrections effectively.
• Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
• The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday.

Benefits

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees