Front End - Customer Service

Forman Mills•Reading, PA

25d

About The Position

As one of America's fastest-growing regional retail companies, Forman Mills is constantly seeking the best and brightest talents to drive the continued growth of the company. If you have a passion for excellence, an unwavering focus on delivering value for the customer, and a drive to be the best, Forman Mills can be your springboard to incredible career growth. Customer Service Position Summary: The Customer Service Associate performs all register transactions, including Returns/ Exchanges, Layaways, and Employee purchases accurately and efficiently in accordance with Forman Mills policies and procedures. Provides a Courteous, Fast and Friendly check out to all customers entering and leaving Forman Mills. Maintaining a clean and tidy checkout area.

Requirements

Ability to work varied hours/days, including 2-3 nights per week, weekends and holidays to meet the needs of the business.
The ability to work in different areas of the store such as selling floor, fitting room, and receiving as directed by supervisors and management.
Ability to communicate effectively as it relates to communicating to customers and team members all Forman Mills written policy and procedures, training materials, directives and any other materials Forman Mills produces.
Ability to perform basic math functions in order to operate the register, make change and conduct inventory.
Physical requirements include lift up to 50 lbs. Use of hands and fingers in a continuous and repetitive activity. Adequate fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing and repetitive lifting with or without reasonable accommodation.
Must be 18 years or older
Education: High School Diploma or Equivalent
Experience: Cashier experience preferred but not required
Job Related Skills: Math, ability to count money and give accurate change
Ability to handle different customer’s personalities in a professional manner
High Energy, Positive attitude, Friendly, Courteous,
Excellent People Skills
Computer Skills: POS Software and Equipment Ticketing Equipment Kronos (Time and Attendance) Calculator

Responsibilities

Responsible for meeting or exceeding a fast and friendly customer checkout
Ensure outstanding customer service by greeting, assisting and thanking each customer in a positive approachable manner.
Ensures all customer transactions are handled in a timely professional manner
Present a positive image towards all team members, customers and the community.
Responsible for accurately scanning all merchandise to prevent any inventory adjustments
Responsible to handle all cash transaction and providing accurate change.
Responsible to handle all media transaction including credit and debit accurately as to Forman Mills card acceptance guidelines.
Cashier is and will be held fully accountable for all cash management/handling processes including over/shorts, counterfeit money and all Forman Mills Register Transactions on their dedicated register.
Responsible to return and exchange merchandise accurately through the POS system following Forman Mills return policies and procedures
Responsible for maintaining accurate Layaway transactions, when creating, accepting payments, final layaway pick-ups, and layaway cancelations following Forman Mills Layaway policies and Procedures.
Responsible to notify manager on duty for all Employee’s purchases and returns following Forman Mills policies and procedures.
Performs additional tasks when needed outside the front-end area to include: Salesfloor recovery Merchandising/ stocking Markdowns Hanging and processing new merchandise
Help deter theft by reporting all dishonest behavior to management and/ or Loss Prevention department