Customer Service Associate (On Site - University Center, MI)

Delta College•University Center, MI

34d•$13 - $14•Onsite

About The Position

This position is responsible for providing customer service in the bookstore. This includes answering phone and providing information to customers, operating cash registers and credit card machines and processing financial aid charges within guidelines and assisting customers in finding books and supplies. This position is also involved in receiving books and merchandise, including checking in, pricing and shelving all merchandise and packing and shipping returns to vendors. The position also checks online book orders; and then pulls and packs the orders for shipment. This position also provides support to other positions as needed and assigned in bookstore.

Requirements

Minimum Technology Skills
High school diploma or GED
Less than 1 year of customer service experience
The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.

Nice To Haves

One or more years of customer service experience preferred

Responsibilities

Process customer sales transactions
Operate cash registers, credit/debit card machines, refund registers
Buyback transactions and data entry for financial aid charges
Provide customer service to students, faculty and staff; answering phones, processing internal charges, desk copy requests, special orders, web orders and assistance in finding books, supplies and other merchandise
Receives incoming delivery of books, supplies and clothing
Unpacks cartons, inventories items, price items and stocks books and supplies and other merchandise
Provides clerical support as assigned
Works as assigned to provide coverage for staff vacancies and/or special events.

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