CUSTOMER SERVICE ASSOCIATE

Etactics Inc•Hudson, OH

18d•Remote

About The Position

If you actually enjoy navigating payer portals all day chasing down denials, this job likely isn’t for you. This job might be for you if: You get a little excited when new billing software features roll out The best part of your day is solving a tricky billing or system issue You like translating “system-speak” into plain English for patients and staff You feel personally motivated to help patients when they call with account questions You enjoy being the calm, capable person when others are frustrated or stuck You ask “why is this happening?” before “who messed this up?” If you answered YES to the above, please keep reading….What you’d actually be doing: Supporting medical practices using our billing & practice management software Helping users understand workflows, resolve issues, and work smarter Troubleshooting billing questions (claims, payments, balances, posting, etc.) Explaining complex things clearly — to non-technical users Acting as a problem-solver, not a script-reader Using customer interactions to come up with new ideas on how to make our software easier to use What we’re nlooking for: Someone who wants to clock in, follow a script, and clock out Someone who avoids patient or staff conversations Someone who hates learning new systems or processes What we are looking for: Real medical billing experience (you’ve been in the weeds) Strong written and verbal communication skills Curiosity, patience, and follow-through Someone who takes pride in being helpful and solving problems Why people like working here: You’re trusted to think, not just follow steps Your billing knowledge actually matters You get to help practices and billers every day You’ll work with people who respect competence and teamwork One last thing: If you’re reading this and thinking “wow, this sounds exactly like me” — we want to hear from you, even if you don’t check every single box. Apply and tell us why you think you’re a billing software nerd.

Requirements

Real medical billing experience (you’ve been in the weeds)
Strong written and verbal communication skills
Curiosity, patience, and follow-through
Someone who takes pride in being helpful and solving problems

Responsibilities

Supporting medical practices using our billing & practice management software
Helping users understand workflows, resolve issues, and work smarter
Troubleshooting billing questions (claims, payments, balances, posting, etc.)
Explaining complex things clearly — to non-technical users
Acting as a problem-solver, not a script-reader
Using customer interactions to come up with new ideas on how to make our software easier to use