Customer Service Associate - Durable Medical Equipment
About The Position
Looking for a hybrid job opportunity that allows you to work 3 days in the office and 2 days from home? Look no further! We are seeking a dedicated and motivated individual to join our team. Training will be provided to ensure you are fully equipped to succeed in this hybrid work arrangement. We look forward to hearing from you! The CSA - DME position – is primarily responsible for handling customer orders for specific durable medical equipment, medical products and services. In this role, the CSA I will field incoming or outgoing calls from patients, care givers, referral sources, or commercial accounts. Provides superior customer service by ensuring accurate and efficient order processing, answering questions appropriately, and resolving issues in a timely and compassionate manner.
Requirements
- High School Diploma or GED.
- Demonstrated PC skills with proven data entry experience.
- Proficient in MS Office, especially Word and Excel.
- Strong organizational and time management skills.
- Sitting for extended periods of time.
- Manual dexterity for typing and writing.
- Ability to read small print and view a computer screen for prolonged periods.
- Ability to lift, push, pull, or carry objects up to __20_ pounds.
- Able to wear over-ear headsets for majority of workday.
Nice To Haves
- Previous experience in healthcare or durable medical equipment preferred.
- Previous experience dealing with insurance guidelines, medical terminology/diagnosis, and extracting data from EMR’s to expedite order processing preferred.
Responsibilities
- Professionally handle incoming calls and electronic referrals from patients, caregivers, and providers.
- Gathers all required data, carefully takes orders, assists with any inquiries, and provides excellent customer service.
- Validate patient details and enter all information and documentation into the system accurately.
- Obtain proper documentation and insurance information from patient and referral sources.
- Reach out to the appropriate party if documentation or information is missing.
- Verify the patient’s insurance coverage.
- Make edits and adjustments to insurance information according to MedCare’s processes.
- Follow-up as needed.
- Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action.
- If unable to resolve, document it for escalation to the person or department best suited to handle.
- Communicate financial responsibility to patients and family.
- Process payments and co-pays via credit/debit card or e-check prior to releasing an order.
- Works open task list when assigned.
- Completes tasks in a timely manner.
- Cross-train within the department and be willing to take on a variety of tasks to support the entire department.
- All other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
