Customer Service Associate Representative - Accredo - Hybrid (Honolulu, HI)

The Cigna Group • Honolulu, HI

21h • $18 - $19 • Hybrid

About The Position

Our Customer Service Associate Representatives are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.
Performs Customer Service duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Main job functions include: helping patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills and added support from your team to answer patient calls effectively. While on calls, you will use expert listening skills to address patient questions and concerns empathetically and document all interactions. Job functions also include assisting patients with prescription refills, scheduling shipments and addressing billing questions.

Requirements

• High School Diploma / GED required
• Candidates must live on the island of Oahu
• internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Nice To Haves

• 1 year of relevant call center experience preferred
• 1 year Previous medical insurance or pharmacy experience preferred
• General PC knowledge including Microsoft Office and outlook
• Excellent communication skills (verbal and written)
• Empathetic and genuine customer service skills

Responsibilities

• helping patients understand their pharmacy benefits better by using knowledge gained from training
• problem-solving skills and added support from your team to answer patient calls effectively
• use expert listening skills to address patient questions and concerns empathetically and document all interactions
• assisting patients with prescription refills
• scheduling shipments
• addressing billing questions

Benefits

• health-related benefits including medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED