Customer Service Associate II - Part Time-1

Texas A&M • Stephenville, TX

13h • Onsite

About The Position

Works under general supervision, supervises daily service area activities, and provides customer support to a service area. Work hours: This position requires 19 hours per week on campus. Serves as a Campus Security Authority (CSA).

Requirements

• High school diploma or equivalent combination of education and experience.
• Three years of related experience.
• Knowledge of word processing, spreadsheet, and database applications.
• Ability to multitask and work cooperatively with others.
• Strong verbal and written communication skills.
• Strong customer service skills and detail-oriented.

Responsibilities

• Greets customers and responds to difficult customer inquiries and complaints.
• Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems. Assists in the development of office procedures.
• Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes requests for service.
• Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between the service area and other units. Enters billing charges and may accept payments.
• Process deliveries of general merchandise and move checked-in items to the sales floor.
• Shelf, arrange, clean, and organize products or space within the store.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees