Customer Service Associate I - Communication
About The Position
As a Customer Service Associate I - Communications in the Veterinary Medical Teaching Hospital , you’ll be the first point of contact for clients that call into the hospital, ensuring clear communication and smooth coordination for patient care. This position calls for someone who can stay calm under pressure, gather important details quickly, and keep information moving to the right people at the right time, while providing excellent customer service to all clients. If you enjoy helping others, thrive in a fast-paced environment, and are comfortable using phones, email, and technology to connect and organize, we want to hear from you!
Requirements
- High school graduation or any equivalent combination of education and experience
- Two years in general office or clerical work
- Ability to multi-task and work cooperatively with others
Nice To Haves
- Experience in Customer Service
- Experience in data entry/entering info into data application
- Experience with phone or communication center (call center)
- Experience scheduling or coordinating appointments
- Experience working in hospital setting
- Experience transferring data electronically (scanning, faxing, etc)
- Working knowledge of word processing, spreadsheet and/or data entry applications
Responsibilities
- Answers incoming calls for the Small Animal Hospital.
- Shares all relevant information with the appropriate staff, faculty, student or service area via email or text message to ensure continuity of service for all clients and patients.
- Ensures that all emergency cases are handled immediately by notifying the front desk staff and ER staff of the potential emergency and arrival time.
- Transfers calls to the appropriate service when prompted.
- Creates and updates veterinary service section appointment templates in EzyVet.
- Deconflicts appointment issues with clinicians and Client Service Section.
- Investigates and researches customer complaints and participates in resolving problems.
- Verifies and updates client/patient information for accuracy.
- Assists in gathering and recording referral information from rDVMs to include medical records.
- Ensures that all RDVM records have been uploaded to the appropriate patient in the hospital information system.
- Oversees the daily administrative operations of assigned veterinary service section(s).
- Serves as the primary contact between front desk and veterinary services for admission and discharge processing.
- Assists with appointment scheduling (new/rechecks).
- Schedules appointments in conjunction with specialized services, including ultrasounds, echocardiograms, endoscopies, radiology, CT’s, MRI’s and etc.
- Records new patient information for local and referral clients and patients.
- Enters/updates all client/patient information into hospital information system.
- Sets up and maintains Blocked Schedules.
- Promotes communications between clients, rDVMs, clinicians, techs and all other staff as appropriate.
Benefits
- Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts , and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
- 12-15 days of annual paid holidays
- Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
- Automatic enrollment in the Teacher Retirement System of Texas
- Health and Wellness: Free exercise programs and release time
- Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
- Educational release time and tuition assistance for completing a degree while a Texas A&M employee
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
