Customer Service Associate - Entry Level

Maverick Solutions • Indianapolis, IN

289d

About The Position

Maverick Solutions Inc. is a leading event marketing and promotions firm focused on delivering exceptional customer experiences. We specialize in creating innovative marketing campaigns and executing dynamic promotions for top-tier clients. As we continue to expand, we are looking for a dedicated Customer Service Associate to join our fast-paced team. This entry-level position offers comprehensive paid training, a chance to develop essential skills, and opportunities for career advancement.

Requirements

• Excellent verbal and written communication skills to effectively interact with customers and team members.
• A friendly, approachable demeanor that fosters a welcoming environment for customers and colleagues.
• Quick thinker with the ability to resolve customer issues and provide effective solutions.
• A strong desire to develop professionally and learn about the marketing and customer service industry.
• Ability to work well in a collaborative team setting, contributing to shared goals and achieving success.
• A passion for providing exceptional customer service and ensuring customers' needs are met.

Responsibilities

• Engage with customers directly, providing assistance, answering inquiries, and delivering outstanding service to enhance their experience with our brand.
• Address customer concerns with professionalism and efficiency, ensuring a positive resolution and a high level of customer satisfaction.
• Learn and maintain in-depth knowledge of products and services to better assist customers and answer their questions.
• Collaborate with colleagues to ensure smooth operations, support team initiatives, and contribute to a positive work environment.
• Gather feedback from customers to help improve service quality and contribute to continuous improvement efforts.
• Assist in promoting special offers, events, and services to customers to increase brand awareness and engagement.

Benefits

• Opportunities to advance in customer service and management within a growing company.
• Receive extensive, paid training to equip you with the skills and knowledge needed to succeed.
• Work in a collaborative and fast-paced environment with a focus on personal and professional development.
• Play a key role in ensuring clients receive top-notch service, enhancing customer satisfaction and brand loyalty.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services