Customer Service Associate - Bilingual (Remote Opportunity)

Greenway Health

3d•Remote

About The Position

The Customer Care Associates Bilingual will be responsible for all aspects of the patient billing processes, including responding to patient inquiries and vast knowledge of the patient statements and collections process. This position requires excellent customer service skills along with good verbal and written communication skills, as well as the ability to assist Spanish speaking patients. Shift: 10am to 7pm EST

Requirements

Excellent customer service skills
Good verbal and written communication skills
Ability to assist Spanish speaking patients

Responsibilities

Answer inbound patient calls
Return patient calls daily and assist them with their questions regarding billing statements
Fully understand and follow all guidelines pertaining to HIPAA and PHI
Resolve patient issues by researching the patient’s account and correcting insurance information, demographics, and any other pertinent account information
Communicate any patient questions or visit information back to the client as outlined in the standard operating procedure
Complete all aspects of statement processing for assigned clients in a timely, accurate, and high-quality manner; processing tasks include, but are not limited to, statement preparation, submission, and reconciliation
Complete all aspects of collection processing for assigned clients in a timely, accurate, and high-quality manner; collection tasks include, but are not limited to, collection letter preparation, submission, and reconciliation
Successfully work within a team environment to escalate questions and outstanding work appropriately
Own and manage open patient inquiry cases through full resolution
Assist, train, and consult with other departments as needed
Participate in the continuing education of applicable software and hardware
Participate in departmental and other meetings as requested
Ensure that management is made aware of client issues or problems in a timely manner