Customer Service Associate Bilingual

Intermountain Health

1d • $19 - $25 • Onsite

About The Position

A Customer Service Associate I – Bilingual is responsible for handling inbound and outbound calls to assist Spanish-speaking and other patients with billing inquiries, complaints, and requests. The caregiver utilizes overall knowledge of the Revenue Service Organization to provide accurate information, resolve issues, and ensure patient satisfaction. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, and Washington. Colorado for remote caregivers’ whose assigned Intermountain facility or service area is not based in Colorado. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings

Requirements

• Demonstrated experience in customer service, collections or a call center environment.
• Bilingual certification through Alta Language Testing.
• Demonstrates basic computer skills
• Demonstrates knowledge of excellent customer service behaviors.
• Spanish language fluency
• Communication
• Customer Service
• Adaptability
• Organizational skills
• Microsoft Office
• Negotiation
• Problem solving
• Conflict resolution
• Healthcare Billing

Nice To Haves

• Two (2) Years of experience in customer service, collections or call center environment
• Demonstrates knowledge of healthcare billing compliance regulations.
• Demonstrates basic knowledge of general medical billing, insurance and billing processes.

Responsibilities

• Provides coverage for Spanish-speaking patients and others for incoming calls and inquiries.
• Utilizes various computer systems to resolve patient billing questions and document interactions.
• Works with patients over the phone or through other electronic methods to provide resolution to inquiries and complaints in a patient-friendly fashion.
• Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs.
• Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Learn more about our comprehensive benefits package here.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.
• Learn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees