Customer Service Assistant
About The Position
The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center including, but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans. Responsible for maintaining requested average call wait time and projected daily call volume. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE
Requirements
- High School Diploma or Equivalent Required
- 2 Years Related Position Experience In Healthcare Required
Nice To Haves
- Associate's Degree Business Administration Preferred
Responsibilities
- assisting patients with insurance and billing questions
- taking payments
- changing or updating insurance
- updating patient demographics
- setting payment plans
- maintaining requested average call wait time
- maintaining projected daily call volume
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
