Customer Service Assistant
About The Position
Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support. We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our brand. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently.
Requirements
- High school diploma or equivalent; degree in a related field is a plus
- Proven experience in customer service or a similar role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using customer service software and Microsoft Office Suite
- Ability to work in a fast-paced environment and multitask effectively
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional manner
- Assist customers in resolving issues and complaints effectively and efficiently
- Provide information about products and services, including pricing and availability
- Process orders, returns, and exchanges in a timely manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members and other departments to ensure customer satisfaction
Benefits
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Retirement Plan: 401(k) with company matching.
- Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay.
- Professional Development: Opportunities for training, workshops, and career advancement.
- Employee Assistance Program (EAP): Access to mental health and wellness resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
