Customer Service Assistant

U.S. Legal Support•Houston, TX

19d•Onsite

About The Position

Are you detail-oriented, customer service driven, and adaptable? Do you enjoy multitasking, problem-solving, and thinking critically? U.S. Legal Support is looking for a Customer Service Assistant who is a proactive problem solver, an active listener, and an excellent communicator. If you bring a positive attitude and a passion for helping others, consider joining our legal services team in an onsite role based in Houston, Texas!

Requirements

To qualify, all you need is a high school diploma and at least 2 years of customer service experience.
You must be able to communicate effectively by phone and email.

Nice To Haves

Experience in the legal or administrative field is a plus!

Responsibilities

Support Client Service Specialists (CSS) with client communications to help obtain records
Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)
Manage incoming invoices and correspondence
Handle calls and emails from agents or field contacts
Research incomplete or missing contact information for facilities
Make expediting calls for urgent requests, client follow-ups, and problem records
Monitor and respond to CSR emails and voicemails
Troubleshoot and research missing records and escalate as needed
Confirm invoice amounts align with record request limits
Process payments via check or credit card
Log credit card payments and verify check clearances
Provide payment documentation for internal or client use
Research purpose of correspondence
Coordinate directly with facilities or track items for internal CSR review