Customer Service Assistant

Pattern Promotions • San Antonio, TX

21d • $780 - $1,125 • Onsite

About The Position

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our team and play a vital role in enhancing our customer experience. The ideal candidate will be the first point of contact for our customers, providing them with information and assistance regarding our products and services.

Requirements

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a customer service role or similar position is highly preferred.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in using customer service software, databases, and tools; familiarity with CRM systems is advantageous.
• Ability to work in a team-oriented environment while also being self-motivated and proactive.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Respond to customer emails, calls, and messages in a professional and courteous manner.
• Maintain an up-to-date knowledge of the company's products and services to effectively assist customers.
• Process orders, returns, and exchanges according to company policies and procedures.
• Document customer interactions and feedback in the system for future reference and analysis.
• Collaborate with team members to identify areas for improvement in service delivery.

Benefits

• Weekends off for a balanced work-life schedule.
• Competitive weekly salary ranging from $780 - $1,125.
• Excellent growth opportunities within our company.
• Supportive and innovative work environment.
• Ongoing training and professional development to advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED