Customer Service Assistant
About The Position
Automotive Service Department Assistant – KIA of Murfreesboro KIA of Murfreesboro is seeking a dependable, organized, and customer-focused Service Department Assistant to support our busy and growing service team. This role is ideal for someone who enjoys multitasking, staying organized, and being a key support player in delivering an outstanding service experience to our customers. TUESDAY THROUGH SATURDAY AVAILABILITY IS A MUST! Position Overview: The Service Department Assistant provides administrative and operational support to service advisors, technicians, and management. This position plays a vital role in keeping the service department running efficiently while maintaining a high level of customer satisfaction.
Requirements
- EXCELLENT CUSTOMER SERVICE SKILLS AND A POSITIVE ENERGY
- TUESDAY THROUGH SATURDAY AVAILABILITY
- Strong organizational and multitasking skills
- Strong phone skills
- Comfortable using computers and dealership software
- Professional appearance and positive attitude
- Ability to work in a fast-paced, team-oriented environment
- Reliable, punctual, and detail-oriented
Responsibilities
- Support service advisors with daily administrative duties
- Assist with scheduling service appointments and customer follow-up
- Prepare, close, and organize repair orders and service paperwork
- Coordinate vehicle flow between the service lane, shop, and parking areas
- Communicate professionally with customers in person and by phone
- Maintain accurate records in the dealership management system
- Assist with cashiering, filing, warranty documentation, and internal paperwork
- Help ensure the service drive and customer areas remain clean and organized
- Provide general support to the service department as needed
Benefits
- Competitive pay
- Stable, full-time opportunity
- Supportive and team-focused work environment
- Opportunity for growth within the service department
- Represent an exciting and growing automotive brand
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
