Customer Service Assistant - Automotive Finishes

Sherwin-Williams•Omaha, NE

6h•Onsite

About The Position

The Customer Service Assistant collaborates with the Assistant Branch Manager and Branch Manager to strategize and execute plans within a Sherwin-Williams Automotive Branch. This role encompasses supporting all facets of branch operations, including customer service, sales, merchandising, inventory management, and ensuring store safety. The assistant is responsible for engaging directly with customers to ascertain their needs, providing information about Sherwin-Williams Automotive products, and recommending suitable solutions. Key expectations for this position include promptly addressing customer concerns, ensuring high client satisfaction, staying current with product features, and upholding the quality and visual standards of both products and the branch. Ultimately, the Customer Service Assistant is tasked with delivering exceptional customer service while consistently achieving the branch's sales objectives.

Responsibilities

Organize, plan, and implement strategies in a Sherwin-Williams Automotive Branch
Support all aspects of branch operations, including customer service, sales, merchandising, inventory, and store safety
Work closely with customers to determine their needs
Answer customer questions about Sherwin-Williams Automotive products
Recommend the right solutions to customers
Promptly resolve any customer concerns
Ensure maximum client satisfaction
Stay up to date with product features
Maintain the high quality and visual standards of the products and branch
Achieve excellent customer service
Consistently meet the branch’s sales goals