Customer Service Assistant
About The Position
Customer Service Assistant Calling all customer service representatives, customer service assistants, customer centered individuals… We have a number of new events that we are organising for our newest clients, We need to enhance and diversify our customer service team with enthusiastic and driven individuals to join us as our newest CSR’s immediately in order to provide the best team possible. Customer service training is provided, so no experience nor degree is required (though always welcomed)! People from a retail or hospitality background tend to excel in this role because they’re able to put a lot of their existing skills to use in a new environment! As a CSA, you will represent our company by providing product/services information, answering questions, and processing point of sale transactions. The best CSAs are genuinely excited to help customers using all skills available. The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Requirements
- Full time availability is ideal, but we can accommodate a handful of part-time options
- Retail sales, hospitality, customer service or similar customer-oriented work experience is helpful, but not necessarily required
- A positive attitude and ability to maintain composure is expected. Our clients have a reputation to maintain and we need to live up to their standards
- Local applicants able to start work within 2 weeks time are ideal, but we will consider other notice periods and circumstances
Responsibilities
- Event based customer service
- Generating new sales leads and attracting new customers
- Identifying and assessing customers’ needs
- Building sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information to give the customers the best deal possible
- Meet personal/customer service team sales targets
- Document customer information
Benefits
- Great work and team environment
- Training is provided
- Travel Opportunities
- Excellent social calendar
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
