Customer Service Assistant

Church Mutual Insurance Company, S.I.•Merrill, WI

18h•Hybrid

About The Position

As part of a team, provide timely resolution to customers through written and/or telephonic inquiries while optimizing the customer experience. Documentation of all inquiries and actions taken is required. Process transactions, complete required forms, and produce insurance documents. On any given day, you'll: Promptly provide information in response to inquiries to handle and resolve concerns. Gather and enter system data to process transactions and produce contractually correct insurance documents. Document all decisions and communications associated with the process. Work collaboratively, in a team environment, to achieve corporate and team goals that enhance the customer experience. Assist others in work processes to accomplish team workload expectations. Extensive interaction with all Church Mutual customers, team members, sales force, and others related to Church Mutual operations. Remain current on company systems, forms, and procedures. Continue to develop knowledge of the property and casualty industry, religions, religious organizations, camps, schools, nonprofits, and operations specific to Church Mutual's business niche. Maintain confidentiality of the organization's customers and data. Participate in individual and team trainings and meetings. Suggest improvements and periodically participate in contact center initiatives to improve effectiveness.

Requirements

High school diploma or equivalent required.
1-2 years of general office, customer service, industry, or equivalent work experience preferred.
Strong verbal and written communication skills.
Excellent multitasking and prioritization skills.
Ability to work a pre-established work schedule and provide after-hours support for customer requests based on customer demand and/or employer's request.
Ability to work independently, as part of a team, with the ability to communicate internally across a variety of channels.
Ability to learn and utilize technology and software from a variety of sources, including, but not limited to, various Microsoft products desirable.
Positive, professional, and customer-oriented attitude.

Nice To Haves

Post-secondary education or participation in recognized insurance education courses is desirable.
Ability to learn and utilize technology and software from a variety of sources, including, but not limited to, various Microsoft products desirable.

Responsibilities

Provide timely resolution to customers through written and/or telephonic inquiries.
Optimize the customer experience.
Document all inquiries and actions taken.
Process transactions.
Complete required forms.
Produce insurance documents.
Promptly provide information in response to inquiries to handle and resolve concerns.
Gather and enter system data to process transactions and produce contractually correct insurance documents.
Document all decisions and communications associated with the process.
Work collaboratively, in a team environment, to achieve corporate and team goals that enhance the customer experience.
Assist others in work processes to accomplish team workload expectations.
Extensive interaction with all Church Mutual customers, team members, sales force, and others related to Church Mutual operations.
Remain current on company systems, forms, and procedures.
Continue to develop knowledge of the property and casualty industry, religions, religious organizations, camps, schools, nonprofits, and operations specific to Church Mutual's business niche.
Maintain confidentiality of the organization's customers and data.
Participate in individual and team trainings and meetings.
Suggest improvements and periodically participate in contact center initiatives to improve effectiveness.