Customer Service Assistant (Howland)

Warren-Trumbull County Public Library • Warren, OH

10d

About The Position

The Warren-Trumbull County Public Library is currently seeking to fill a Part-Time Customer Service Assistant position to join our team at the Howland Library location and contribute to our mission of promoting literacy, lifelong learning, and community engagement. As a Part-Time Customer Service Assistant, you will play a vital role in delivering exceptional service to our customers. You will assist library visitors with their information needs, help them access resources, and create a positive and welcoming atmosphere within the library.

Requirements

• High school diploma or equivalent.
• Strong customer service skills and a friendly, approachable demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills, including familiarity with Microsoft Office and library software.
• Ability to work well independently and as part of a team.
• Position is part-time (20 hours/week) .
• Work schedule will include some evenings and weekends.
• Please refer to the Core Competencies for Library Staff on the library’s website, www.wtcpl.org .

Nice To Haves

• Interest in and knowledge of books, literature, and library services is a plus.
• Experience working in a library or similar customer service role is preferred but not required.

Responsibilities

• Participates in routine public service by circulating materials to customers, which includes checking materials in and out, placing holds, registering borrowers, collecting fines and fees.
• Provides basic reference and reader’s advisory service to customers of all ages.
• Assists in branch operations - opens and closes the circulation desk and/or building, counts money and balances cash register, plans and sets up displays and/or bulletin boards, sorts and shelves materials, reads shelves, etc.
• Performs clerical tasks related to processing Search Ohio and other ILL’s to include searching lists, checking in, and labeling materials.
• Answers the telephone, responds to inquiries and directs calls, uses public address system (in locations where applicable).
• Attends to public use photocopiers – adds paper, assists customers with machine problems, contacts supervisor regarding service needs.
• Assists users with public computers and online catalog terminals.
• Troubleshoots minor hardware/software issues; opens help desk tickets and elevates calls for technical service as appropriate.
• Able to assist customers with downloading electronic resources onto a variety of devices.
• Provides users with general information about library services, directing them to other departments or Branch libraries as appropriate.
• Applies library policies to be consistent with circulation procedures in public service situations.
• Assists Youth Services Librarian with signups for story time and other programs; processes reading logs and incentives for reading programs.
• Handles returned mail.
• Mails appropriate policy forms with library cards.
• Enters customer registration data into computer.
• Maintains application files.

Benefits

• Retirement Plan: OPERS- Mandatory 10% employee contribution, 14% employer contribution
• 13 Paid Holidays
• PTO Plan
• Employee Assistance Program
• Continuing education opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees